Whiteboarding/problem solvingTechnical

What steps would you take to ensure smooth communication between engineers and the client during a system failure?

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2 answers published. Last candidate submission on Jun 20 2026, 4:33pm PDT. Interview question asked to Technical Account Managers interviewing at DigitalOcean, BlackLine, Fastly and other companies. Original question asked: What steps would you take to ensure smooth communication between engineers and the client during a system failure?. Question last reported by a candidate interviewing at Bill.com for a Technical Account Manager interview on Jul 30 2026, 5:20pm PDT.